Terms of service

Here is a tailored Terms of Service document designed for Pendle Hill Fruit Plaza. It covers in-store shopping as well as online orders, local deliveries, and returns in accordance with Australian Consumer Law (ACL).

Terms of Service – Pendle Hill Fruit Plaza

Last Updated: July 2026

Welcome to Pendle Hill Fruit Plaza. By accessing our website, making an online order, or purchasing items in-store, you agree to be bound by the following Terms of Service ("Terms"). Please read them carefully.

1. General Overview

Business Information: Pendle Hill Fruit Plaza operates in New South Wales, Australia.
Agreement: These Terms apply to all users of our site and customers of our retail operations. If you do not agree to all conditions, you may not access our services or purchase products.
Modifications: We reserve the right to update or replace any part of these Terms by posting updates to our website.

2. Product Availability & Fresh Produce

Seasonal Variations: Fresh fruit and vegetables are subject to seasonal availability, market prices, and crop quality.
Pricing & Quantities: We strive to keep our online and in-store pricing accurate. However, prices and produce weight estimates may fluctuate based on market conditions. We reserve the right to modify prices or limit order quantities without prior notice.
Product Representations: Product images on our digital platforms are for illustrative purposes. Natural variations in color, size, shape, and appearance will occur with fresh produce.

3. Orders & Online Purchasing

Order Acceptance: Placing an order online constitutes an offer to purchase. We reserve the right to accept, decline, or cancel an order for reasons including product unavailability or pricing errors.
Weighted Produce: Items sold by weight (e.g., bananas, apples) will be selected as accurately as possible. Slight variances between the ordered weight and packed weight may occur.
Payment: Payments must be processed in full using approved payment methods prior to order dispatch or pickup.

4. Delivery & Pick-Up

Delivery Scope: Local delivery services are offered within designated postcodes across the region.
Delivery Address & Access: You are responsible for providing an accurate delivery address and clear access instructions.
Unattended Deliveries: If no one is available to receive the delivery, items will be left in a safe spot at the address provided. Pendle Hill Fruit Plaza accepts no liability for theft, spoilage, or weather damage once the produce is delivered.
Perishable Items: Because produce is highly perishable, it is recommended that goods are unpacked and refrigerated immediately upon delivery.

5. Refund & Exchange Policy

Our products come with guarantees that cannot be excluded under Australian Consumer Law (ACL).

Quality Issues: If you receive damaged, spoiled, or incorrect items, you must notify us within 24 hours of receiving your order due to the perishable nature of fresh produce.
Verification: Proof of purchase (receipt) and visual evidence (photos of affected produce) may be requested before a refund, store credit, or replacement is issued.
Change of Mind: We do not offer refunds or exchanges for change of mind on perishable food items.

6. Limitation of Liability

To the maximum extent permitted by Australian law, Pendle Hill Fruit Plaza will not be liable for indirect, incidental, or consequential damages resulting from the use of our services or products.
Our maximum liability for any claim related to a purchase is limited to the total amount paid by you for the specific order in question.

7. Intellectual Property

All content on our website and branding materials—including logos, images, text, and layout—is the property of Pendle Hill Fruit Plaza and is protected by Australian copyright laws. Content may not be reproduced without written permission.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts in NSW.