Shipping policy

Here is a comprehensive, professional Shipping & Delivery Policy drafted specifically for Pendle Hill Fruit Plaza. It is structured for fresh produce retail, local home delivery across Western Sydney, and Click & Collect options.

Shipping & Delivery Policy – Pendle Hill Fruit Plaza

Last Updated: July 2026

At Pendle Hill Fruit Plaza, we take pride in delivering farm-fresh fruit, vegetables, and grocery essentials directly from our store in Pendle Hill to your doorstep. Because our products are highly perishable, we follow strict temperature-control and handling guidelines to ensure your order arrives in peak condition.

1. Delivery Zones & Coverage

We currently provide local home delivery to select postcodes across Western Sydney and surrounding local council areas (including City of Parramatta, Cumberland, and Blacktown regions).

Postcode Check: During online checkout, enter your delivery postcode to confirm if your delivery address falls within our active service radius.
Out-of-Area Requests: If your address is just outside our standard coverage, please contact our customer support team prior to ordering to discuss potential custom delivery options.

2. Order Cut-Offs & Schedule

To maintain the highest level of fresh quality, orders are packed freshly on the day of dispatch.

Order Placed	Estimated Delivery
Before 9:00 AM (Mon–Fri)	Same-Day Delivery (afternoon window)
After 9:00 AM (Mon–Fri)	Next-Day Delivery
Weekends & Public Holidays	Dispatched on the next business day

Note: During high-volume periods (such as Christmas or public holiday long weekends), cut-off times may vary. Check our website homepage for holiday scheduling updates.

3. Shipping Rates & Minimum Orders

Order Value	Local Delivery Fee
Orders $100 and above	FREE
Orders under $100	$10.00 Flat Rate
Minimum Order Amount	$30.00

4. Delivery Process & Safety Guidelines

Because fresh produce requires careful handling, please review our standard drop-off procedures:

Unattended Deliveries: If you are not home at the time of delivery, our driver will leave your box in a safe, sheltered spot near your front door (or as indicated in your delivery notes).
Perishable Produce Care: Once delivered, items should be brought inside, unpacked, and refrigerated as soon as possible. Pendle Hill Fruit Plaza is not responsible for spoilage resulting from produce being left outdoors in direct sunlight or heat for extended periods.
Gated Properties & Apartments: For apartment complexes or gated properties, please provide clear instructions (such as intercom codes or safe delivery zones) in the Order Notes field at checkout.

5. Click & Collect (In-Store Pickup)

Skip the delivery fee and collect your fresh order directly from our store:

Pickup Location: Pendle Hill Fruit Plaza, 3 Civic Ave, Pendle Hill NSW 2145.
Preparation Time: Please allow 2 to 3 hours after placing your order for our staff to hand-pick and pack your items.
Notification: You will receive an SMS or email notification as soon as your order is ready for pickup.
What to Bring: Please bring a copy of your order confirmation (digital or printed) and a form of ID.

6. Damaged or Missing Items

We inspect all produce prior to packing, but if your delivery arrives damaged, missing an item, or not up to standard:

Take a clear photo of the affected item(s) within 24 hours of receiving your delivery.
Email or call our store team with your Order Number and the details.
We will happily arrange a replacement, store credit, or refund in accordance with Australian Consumer Law.